It’s summer at IEW, which means our customer service team is handling an increased volume of customer requests and questions. This page is designed to be a resource that will provide you with answers to some of our most frequently asked questions during this busy time!
Orders
Where is my order?
When you log into your account at IEW.com, on the left side of your Dashboard, click on the orange tab that says Orders, which will populate a list of all orders you have placed directly through IEW. In each order you will see a Status option, where you can check your order status and monitor progress within our system. You can also view your tracking information on this page.
How long will my material take to arrive?
You can find more details on shipping times on our shipping policy page.
How can I submit a tax exempt certificate to avoid being charged sales tax?
Please send your official tax exempt document(s) to TaxExempt@IEW.com
When is your next sale or promotion?
You will not find IEW products discounted, either through our website or our resellers. Everything you purchase directly from IEW is backed by our 100% no-time-limit Satisfaction Guarantee. If you purchase something directly from IEW and aren't satisfied with the product, simply contact us for a return shipping label to send it back for a store credit toward another product or a refund—even if you have written in the book. Twice a year we offer free shipping on standard shipping orders. More information can be found here!
Returns
How long will it take to receive my refund?
Processing time for returns and refunds is currently 60–90 business days.
What if I ordered the wrong materials?
You can find step-by-step instructions on our returns page.
Where to Start with IEW
Where to start?
Visit our How to Get Started with IEW page.
My student just completed a year with IEW. Where do I go next?
- Check out this blog post.
- Inside the back cover of your Teacher’s Manual for the course, there is a green page with further recommendations.
Can I try out your materials before purchasing?
- Try the first three weeks of Structure and Style® for Students for FREE!
- Try for FREE the first four weeks of Fix It!® Grammar!
- Try the first three weeks for FREE of a selection of theme-based writing lessons!
- Try two FREE weeks of Introduction to Public Speaking!
- Try two FREE weeks of University-Ready Writing!
How can IEW help me if I am working with students with learning challenges?
We have a multitude of resources and suggested products available here.
Getting Started with Your IEW Materials
How do I access my streaming videos?
When you log into your account at IEW.com, on the left side of your Dashboard, click on the orange tab that says Video Streams.
How do I access the files included with my purchase?
When you log into your account at IEW.com, on the left side of your Dashboard, click on the orange tab that says Files.
Do you offer replacement discs?
Our replacement discs are $15 each plus applicable tax. Please contact our customer service team at 1.800.856.5815 to place your order.
Does IEW have classes?
We have Online classes offered specifically through IEW, as well as a list of Accredited IEW Instructors who offer classes, grading, and a variety of other services.
IEW in a School Setting
How do I get a quote for the materials we need to purchase?
We are happy to work with you on creating a quote for your specific setting. Please reach out to your IEW Educational Consultant or email Schools@IEW.com for assistance.
How do I train my teachers?
- You can find more information about our training options here.
- If you would like to discuss specific training options for your situation, please reach out to your IEW Educational Consultant or email Schools@IEW.com for assistance.
Can I pay with a purchase order?
We do accept purchase orders for our materials. Please email the purchase order to your IEW Educational Consultant or send an email Schools@IEW.com for assistance.
Does IEW meet state standards?
You can find specific state standard correlations here.
