Return Policy

We offer a 100% no-time-limit satisfaction guarantee on everything we sell. 

To Make an IEW Return

1. Complete one of the three return request forms below.
2. Your request will be evaluated by our returns team.
3. Within 2–3 business days, you will receive an email from returns@IEW.com with further instructions.
4. Be sure to include all components with the product you are dissatisfied with, even if they are written on or otherwise used. If any components are missing, your refund will be adjusted accordingly.

Products Purchased from IEW

Return Request Form

Products Purchased from a 3rd Party

Return Request Form

International Customers

Return Request Form

Once your return has been received by IEW, you can expect your store credit or refund to be issued within 60–90 business days. If we are able to refund directly to your credit card, we will do so. Otherwise we will send a refund check.

Additional Notes:

• Regular shipping costs will apply on new orders placed using store credit.
  
  
• If you purchased a new product from one of our authorized resellers or Amazon.com, we recommend first contacting them directly for their return policy. We accept returns for products purchased new from our authorized resellers and from Amazon.com, but we will NOT send a prepaid label and can only refund 60% of your purchase price.
  
  
• If your product was not purchased new and directly from IEW.com or from one of our resellers, we are unable to offer any refund. To be eligible for our return policy, you must be the original purchaser.
  
  
• Need to replace a broken or scratched disc? Call us toll free at 800.856.5815 and let us know which disc you need and where you originally purchased it. We will send you a replacement disc for a small fee.